Privacy Policy for Empty Boxes Mental Health Support

 

Last updated: 18/01/2026

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JC Mental Health Ltd and Empty Boxes Mental Health Support (“we”, “us”, “our”) is committed to protecting your privacy. We know that reaching out for mental health support takes courage, and your trust matters. This policy explains what information we collect, why we collect it, and how we keep it safe.

1. Who We Are

JC Mental Health Ltd and Empty Boxes Mental Health Support provides mental health awareness resources, training, and community support. If you have any questions about this policy, you can contact us at:

Email: info@jcmentalhealth.co.uk 

2. Information We Collect

We only collect information that helps us provide our services safely and effectively.

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a) Information you give us

• Your name and contact details (e.g., email address)

• Messages you send through contact forms or email

• Booking information for sessions, workshops, or events

• Any information you choose to share when engaging with our services

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b) Automatically collected information

When you visit our website, we may collect:

• Basic analytics (e.g., pages visited, time on site)

• Your IP address and browser type

• Cookies (only those needed for site functionality or analytics)

We do not use invasive tracking or advertising cookies.

3. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide mental health support resources

• Manage bookings and event registrations

• Improve our website and services

• Send updates or newsletters (only if you opt in)

We never sell your data or use it for targeted advertising.

4. Legal Basis for Processing

We process your information under one or more of the following:

• Your consent

• Performance of a contract (e.g., booking a session)

• Legitimate interests (e.g., improving our services)

• Legal obligations (e.g., safeguarding requirements)

5. Safeguarding and Safety

If you share information that suggests you or someone else is at risk of harm, we may need to share relevant details with appropriate services. We only do this when necessary to keep people safe.

6. How We Store and Protect Your Data

We take data security seriously. Your information is stored securely using password‑protected systems and reputable service providers.

We keep your data only for as long as necessary for the purpose it was collected.

7. Sharing Your Information

We only share your information when:

• You give us explicit consent

• It’s required to deliver a service (e.g., payment processing)

• We are legally required to do so

• There is a safeguarding concern

We never share your information for marketing purposes.

8. Your Rights

You have the right to:

• Access the information we hold about you

• Ask us to correct inaccurate information

• Request deletion of your data

• Withdraw consent at any time

• Object to certain types of processing

• Request a copy of your data in a portable format

To exercise any of these rights, contact us at [add email].

9. Cookies

Our website uses minimal cookies to ensure it works properly. You can manage or disable cookies through your browser settings.

10. Third‑Party Services

We may use trusted third‑party providers for:

• Website hosting

• Analytics

• Payment processing

• Email newsletters

These providers are required to keep your data secure and comply with data protection laws.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this policy or how we handle your data, contact:

Email: info@jcmentalhealth.co.uk